FREE SHIPPING ON ALL DIY-KITS WORLD WIDE

FAQ


Things you might like to know about
The Story Objects.

How long does shipping take?

Netherlands
Standard: 1-5 Business Days.
EU & UK, Switzerland, Scandinavia
Standard: 3-7 Business Days
Eastern Europe & Russia Standard:
5-10 Business Days
North America - USA, Canada & Mexico
Standard: 10-21 Business Days
Asia, Australia & New Zealand
Standard: 10-21 Business Days
Africa & Rest of the World
Standard: 10-21 Business Days

Due to COVID there are postal delays for a lot of countries. 

I haven't received my order, what now?

Due to Covid there are postal delays in a lot of countries, it can take longer for your package to arrive. If you didn't pay extra for Track & Trace, you can't track your package. If you received a track & trace code go here to check where your order is now.

How can I track my package?

Go to the PostNL Track & Trace page and use the code you got by mail. You only get a track & trace code if you selected 'Add Track & Trace' at the check-out.

I bought a download, how long does it take to arrive?

You're automatically directed to the download page, where you can directly download the files. The link will also be send to your e-mail address. Did you receive a wetransfer link that expired? Send me an e-mail and I will share a new link.

Where are the Story Objects Made?

The Story Objects are designed and produced locally by Vera van Wolferen in her studio in The Hague, The Netherlands

How do you create the DIY-kits?

The kits are designed in 3D software first. Then they’re sent to Pepakura, which digitally unfolds the 3D model. Then details are drawn and added in Illustrator. A plotter cuts and scores (half cut) the paper.

What kind of paper are the DIY-kits made out of?

The Story Objects are made out of high quality acid free 200gr watercolor paper.

Why don’t you use colored paper?

I believe that the white paper leaves more room for the imagination. It reminds me of architectural models and works beautifully with light and the texture of the paper.

Do you make custom artworks?

Yes, please get in touch and let's discuss your ideas!

Why do you only ship on Wednesday & Friday?

I’m a one woman business and also work on other projects. Next to that I love spending time with my son and boyfriend so to make it all happen I have regular shipping days.

Help! It’s a present and I’m late!

Just send me an email or dm on Instagram and I’ll see what I can do! I can also add a card with a personal message if you ask kindly ;)

Don’t you wish you could live in your designs?

Oh yes, I do! You too? Who know’s one day I’ll design a house or maybe a theme park? 

I bought a DIY-kit but it hasn’t arrived?

Always get in touch if shipping takes longer than expected. Sometimes things get lost in the mail, but we can always figure something out!